Refund Policy
Effective Date: April 2025
No Refunds Policy
ALL SALES ARE FINAL. Collectopedia does not offer refunds for any products, services, or subscriptions under any circumstances once a transaction has been completed and payment has been processed.
By making a purchase or subscribing to any of our services, you explicitly acknowledge and agree that you have read, understood, and accepted this strict no-refund policy.
No exceptions will be made to this no-refund policy, including but not limited to claims of:
- Dissatisfaction with the service
- Accidental purchases
- Changes in personal circumstances
- Technical difficulties or user error
- Failure to use the service
- Duplicate transactions (though we will work to resolve billing errors)
Subscription Cancellation Policy
Eligibility
All subscribers may cancel their subscription at any time at their choosing, with no reason or approval required. You may do so through your account dashboard following the steps outlined below.
Cancellation Process
To cancel your subscription, follow these steps:
- Log in to your Collectopedia account
- Navigate to your billing or subscription settings
- Click on the "Cancel Subscription" button
- Follow the prompts to confirm the cancellation
Alternatively, you may contact us at hello@collectopedia.fun to request cancellation, though we encourage using the self-service option in your account dashboard for faster processing.
Service Continuation
Upon cancellation, your subscription will remain active until the end of the current billing cycle. You will continue to have full access to all premium features during this period.
Your subscription will not automatically renew for the next billing cycle, and your access to premium features will be discontinued at the end of the current billing period.
No Additional Charges
No further payments will be collected after the cancellation has been processed and confirmed. You will receive an email confirmation of your cancellation.
Data Retention
Generally, your collection data and account information will be retained after cancellation in case you wish to reactivate your subscription in the future. However, Collectopedia reserves the right to delete any data upon cancellation at our discretion.
If you wish to have your data permanently removed in accordance with applicable privacy laws and our Privacy Policy provisions, please contact us at hello@collectopedia.fun with your specific request.
Billing Errors and Disputes
While we maintain a strict no-refund policy, we will investigate and resolve legitimate billing errors, such as:
- Duplicate charges for the same service period
- Charges that continue after a properly processed cancellation
- Technical errors in payment processing
If you believe there has been a billing error, please contact us immediately at hello@collectopedia.fun with details of the discrepancy and any supporting documentation.
Subscription Changes
You may upgrade or downgrade your subscription plan at any time through your account settings. Changes will take effect at the start of your next billing cycle.
When upgrading, you will be charged the prorated difference for the remainder of the current billing cycle. When downgrading, no refund will be provided for the difference in subscription cost.
Contact Information
For any questions or concerns regarding this Refund Policy, subscription cancellations, or billing matters, please contact us:
Collectopedia
Email: hello@collectopedia.fun
We typically respond to all billing-related inquiries within 24-48 hours during business days.
Policy Amendments
Collectopedia reserves the right to modify this Refund Policy at any time, effective upon posting of an updated version on our website. Any changes will be clearly communicated through our website and, where applicable, via email to active subscribers.
You are responsible for regularly reviewing this Policy to stay informed of updates. The "Effective Date" at the beginning of this document indicates when the Policy was last revised.
Your continued use of Collectopedia after any changes to this Policy constitutes acceptance of those changes.
Governing Law
This Refund Policy shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions, consistent with our Terms of Service.